Bookings & conditions

How to book

Booking a party with Hello Treacle couldn’t be easier! Email us at info@hello-treacle.co.uk or send a message via our web form with the date and location of your party, and let us know whether you'd like a cooking or cupcake party.

We’ll confirm your booking upon receipt of your menu choices and a 50% deposit. Nearer the time of the party, we’ll need more details such as the names of the children attending and any dietary requirements. 

Terms & conditions 

These terms and conditions will form the contract between you and Hello Treacle Limited, Company number 08440171 of 65 Sandringham Road, Bromley, Kent BR1 5AR (Hello Treacle, we, us, our). By making a booking you agree to these terms and conditions.

These terms and conditions will become binding on you and us when we contact you to confirm that we are able to provide you with the services, at which point a contract will come into existence between you and us. 

1.  Your Hello Treacle party: what’s included and what you need to bring with you
1.1   Included in the price is:
Your chosen savoury dish for the children to prepare and eat (cooking parties only)
Your chosen dessert
Chef apron for each child to keep
Pre-weighed ingredients, cooking equipment, child-friendly cutlery and crockery for serving
Protective sheets for the table and floor
Take-home bags
Setup and clearing – including the washing up
Our travel costs to and from parties within 10 miles of Bromley 

1.2   Unless ordered via Hello Treacle and confirmed in your quote, you will need to provide:
A venue with sufficient cooking space for your chosen menu (i.e. a large oven and/or fridge as required)
A suitable table/workspace
Birthday cake and candles
Any other party food and drinks

1.3   You will also need to provide the following information to Hello Treacle 2 weeks prior to the party:
Names and ages of party guests
Details of any dietary requirements or food allergies 

2. Payment and minimum numbers
2.1   Hello Treacle will provide you with a quote for the cost of your party. The quote will be based on the number and age of the children attending.
2.2   Each party has a minimum number of 8 guests. If there are fewer than 8 guests, a minimum booking price of £195 will apply.
2.3   Final attendee numbers must be confirmed to Hello Treacle 1 week prior to the party, to allow for preparation time for ingredients and take-home bags. If a guest is unable to attend on the day of the party due to illness or any other reason, we are unable to refund their fee but can still provide their apron, take-home bag and any non-perishable ingredients.
2.4   A deposit of 50% is required to confirm your booking. The balance is payable the day before the party, along with the costs for any additional guests that have been added to your booking.
2.5   The deposit and balance may be paid by cash, cheque or bank transfer to Hello Treacle Parties Ltd. 

3.    Cancellation
3.1   If you have to cancel your party, we will endeavour to rearrange the booking. If this is not possible, we will refund 50% of your deposit providing that the cancellation is made at least 14 days prior to the party. Cancellations made less than 14 days prior to the party that cannot be rearranged are not entitled to a refund of the deposit.
3.2   We reserve the right to cancel your party in the event of unforeseen circumstances. If we have to cancel your party, we will notify you as soon as reasonably possible and refund your deposit.  
3.3   We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions caused by an event that is outside of our control. An event outside of our control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks. 

4. Health and safety
4.1  You will be responsible for:
        ensuring that guests wear appropriate clothing and footwear to the party;
        notifying us if any party guests are affected by diabetes, epilepsy or any other    illness/condition. 

5. Photography
5.1   From time to time, we may take photographs during a party for use on our website and/or promotional materials. We will notify parents/guardians at the beginning of each party if this is to take place, and such photographs will not be used without parents’/guardians’ express permission.

6Your data
6.1   We will use the personal information you provide to us to:
provide our Services;
process your payment for such Services;
inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.

6.2   We will not give your personal data to any third party. 

7. Our liability to you
7.1   If we fail to comply with these terms and conditions, we are responsible for loss or damage you suffer that is caused by our breach or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if are an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.

7.2   If we are hosting the party in your property, we will make good any damage to your property caused by us in the course of performance. This does not include damage caused by the guests or the cost of repairing any pre-existing faults or damage to your property.

7.3   We do not exclude or limit in any way our liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • fraud or fraudulent misrepresentation;
  • breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
  • breach of the terms implied by sections 3,4 and 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples); and
  • defective products under the Consumer Protection Act 1987.

8.    Information about us and how to contact us
8.1   Hello Treacle Parties Ltd is a company registered in England and Wales. Our company registration number is 08440171 and our registered office is at 65 Sandringham Road, Bromley, Kent BR1 5AR.

8.2   If you have any questions or if you have any complaints, please contact us. You can contact us by telephoning 07739 130841 or by emailing us at info@hello-treacle.co.uk.

8.3   If you wish to contact us in writing, or if any clause in these terms and conditions requires you to give us notice in writing (for example, to cancel the party), you can send this to us by email, by hand, or by pre-paid post to Hello Treacle Parties Ltd at 65 Sandringham Road, Bromley, Kent BR1 5AR or info@hello-treacle.co.uk. We will confirm receipt of this by contacting you in writing. If we have to contact you or give you notice in writing, we will do so by email, by hand or by pre-paid post to the address you provide to us.